TYPE OF INFORMATION COLLECTED
- Name, address, email address, phone number
- The date and time of your visit.
- Information about your browser type and operating system.
- The parts of our website you visited.
- The IP address of your computer and the site that sent you to us.
- If you used a search page to find us, the search terms you entered.
- Demographic information
HOW WE USE THIS INFORMATION
We use your IP address to administer this website, and help diagnose any problems with our server. We also use your IP address to help identify you, and to gather broad demographic information about you. This broad demographic information is used to tailor our website to the interests of our users, and may be provided, on an aggregate basis to sponsors or advertisers.
To better understand the needs of our website users, we also may sometimes request demographic information directly from you. Entry of such information is optional and if you choose not to enter such information, you still can successfully use the applications. If you provide demographic information, we will not share that information about you as an individual with any other entity. If we do share demographic information with third parties, we will give them aggregate information only.
Your phone number will be used to contact you about important updates related to specific performances to which you have purchased tickets.
The CCA does not sell, rent, swap or otherwise disclose any of your personal information to third parties; however, mail and email from the CCA may include special offers and information from and about sponsors and partners of the CCA.
MAIL AND EMAIL
From time to time we send special announcements and notifications of events, contest offers, additions to the season and other information that might be of interest to you. You have the option of indicating your interest preferences (chamber music, dance, comedy, etc.). We use that information to suggest performances you may be interested in so we can mail and email you relevant information. You may choose not to submit this information. You may also tailor your preferences to identify how you would like us to communicate with you.
Any e-mails sent to you by the CCA offer you the option to be removed from the e-mail mailing list and will clearly indicate who the e-mail is from.
We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from the CCA website. This allows the site to easily keep track of information specific to you. Depending on your computer, cookies may be saved to your hard drive, or may only last until you close your browser.
The CCA uses Google Analytics to track information, such as user counts, bounce rates, landing pages, and pages visited. User IP addresses are made anonymous before being stored in Google Analytics. If you wish not to be tracked by Google Analytics, you can download a browser add-on through Google here: https://tools.google.com/dlpage/gaoptout.
THIRD-PARTY SERVICE PROVIDERS
The CCA may engage reputable third-party vendors in order to help us manage our website and allow us to better serve our visitors and customers. These may include third-party vendors engaged to analyze, for marketing purposes, the information collected on our website.
CREDIT CARD/PAYMENT INFORMATION
If you purchase tickets, the CCA will collect certain information such as your credit card number and billing address to process that payment. Your credit card information will be used only to process your payment through a secure, encrypted third-party partner. The CCA is fully PCI (Payment Card Industry) compliant. Your credit card information is automatically stored on your account. Only the final four digits of the credit card number, the expiration date, and the CVV code are visible to our employees.
Any information you supply during the completion of an online form will be considered voluntary.
ADMINISTRATION OF OUR WEBSITE / COMPLIANCE WITH LAW
We may disclose your personal information when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be violating the law or to protect the safety, property or other rights of our users or the public. In addition, we may disclose or access account information for administrative and other purposes that we believe are necessary to develop, maintain, and improve our products and services. We also may disclose your personal information if we believe, in good faith, that we are required to do so in order to comply with applicable laws, a subpoena, or other legal processes.
We take commercially reasonable steps to maintain the security of customer information via a variety of access controls, including password protection, electronic firewalls, and data encryption.
CHILDREN UNDER THIRTEEN YEARS OF AGE
We do not knowingly collect personally identifiable information from children under thirteen years of age.
UPDATING YOUR PERSONAL INFORMATION
To change, update or delete your information, please contact us at 207.581.1755.
QUESTIONS AND SUGGESTIONS
If you have any questions or suggestions, please email CCA@maine.edu or call 207.581.1803. The Collins Center for the Arts website referenced in this policy is: www.collinscenterforthearts.com